Privacy Policy

Who we are

Escape House Leuven , located at Diestsevest 78 3000 Leuven, is responsible for the processing of personal data as shown in this privacy statement.

Personal data that we process

Escape House processes your personal data because you make use of our services and/or because you provide them to us yourself. Below you will find an overview of the personal data we process: – First name and surname – Address details – Telephone number – E-mail address – Photos and videos (for social media as advertising purposes)

Special and/or sensitive personal data that we process

Our website and/or service has no intention of collecting information about website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot verify whether a visitor is over 16 years of age. We encourage parents to be involved in their children’s online activities in order to prevent the collection of information about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at info@escape-house.be and we will delete that information.

For what purpose and on what basis do we process personal data?

Escape House Leuven processes your personal data for the following purposes – Handling your payment. – Sending our newsletter and/or advertising brochure. – To be able to call or e-mail you if this is necessary to carry out our services.

What personal data we collect and why we do it

Comments

When visitors leave responses on the site, we collect the data shown in the response form, the visitor’s IP address and the browser user agent to fight spam. An anonymized string created from your email address (also called a hash) can be sent to the Gravatar service if you use it. The privacy policy page can be found here: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly visible in the context of your comment.

Media

When uploading images to the website, you should avoid uploading images containing GPS location data (EXIF data). Visitors to the website can download the images from your website and view this location data.

Cookies

Escape House only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the technical operation of the website and for your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. They also enable us to optimise our website. You can unsubscribe from cookies by setting your Internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser’s settings. When you leave a comment on our site, you can indicate whether we can store your name, email address and website in a cookie. We do this for your convenience so that you do not have to fill in this information again for a new comment. These cookies are valid for one year. If you have an account and you log in to this website, we store a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain any personal data and is deleted when you close your browser. Once you log in, we will store some cookies related to your login information and screen display options. Login cookies are valid for 2 days and screen display cookies for 1 year. If you select “Remember me”, your login will be saved for 2 weeks. Once you log out of your account, the login cookies will be deleted. When you change or publish a message, an additional cookie is stored by your browser. This cookie does not contain any personal data and only contains the post ID of the article you have edited. This cookie expires after one day. Embedded content from other websites Messages on this website may contain embedded content. For example videos, images, messages, etc. Embedded content from other websites behaves exactly the same as if the visitor has visited this other website. These websites may collect information about you, use cookies, embed third-party tracking, and monitor your interaction with such embedded content, including your interaction with embedded content if you have an account and are logged in to that website.

Analytics

With whom we share your data

Escape House does not sell your data to third parties and only provides them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into an agreement with companies who process your data on our behalf to ensure the same level of security and confidentiality of your data.

How long we keep your data

Escape House does not keep your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the storage of personal data: for the tax authorities, we assume a 7-year tax retention period for our accounts payable department. When you leave a reaction, that reaction and the metadata of that reaction will be saved forever. This way we can automatically recognize and approve follow-up responses instead of having to moderate them. For users who register on our website (if applicable), we also store personal information in their user profile. All users can view, change or delete their personal information at any time (only the user name cannot be changed). Site administrators may also view and change this information.

What rights do you have of your own data

If you have an account on this website or have posted comments, you may request an export file of your personal information that we have on you, including any information you have given us. You may also request that we remove any personal information we have about you. This does not contain any data that we are required to keep for administrative, legal or security purposes.

Where we send your data

Visitor comments can be checked via an automated spam detection service. Your contact details www.Escape-House.be Diestsevest 78, 3000 Leuven Mr. B. AKYUZ is the Data Protection Officer of Escape House Leuven. He can be reached via info@escape-house.be

Additional information

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to the data processing or to object to the processing of your personal data by Escape House and you have the right to data portability. This means that you may submit a request to us to send the personal data we hold about you in a computer file to you or another organisation you have named. You may send a request to inspect, correct, delete, treat or revoke your consent or objection to the processing of your personal data to info@escape-house.be. To ensure that the request for inspection has been made by you, we ask that you enclose a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and national register number black. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

How we protect your data

Escape House takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@escape-house.be.

Special and/or sensitive personal data that we process

Our website and/or service has no intention of collecting information about website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot verify whether a visitor is over 16 years of age. We encourage parents to be involved in their children’s online activities in order to prevent the collection of information about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at info@escape-house.be and we will delete that information.

What automated decision making and/or profiling do we do with user data?

Escape House does not make decisions on the basis of automated processing on matters that may have (significant) consequences for individuals. These are decisions that are made by computer programs or systems, without a person (e.g. an employee of Escape House) in between. Escape House uses the following computer programs or systems: – Reservation system, personal data will be used to complete and confirm reservation, customer data will be stored in database. – Google Adwords/Google Analytics: marketing tool, data on origin visitor website, repeat visits website, etc. are used to target advertising to specific target groups. Escape House can use this to specify advertisements. – WordPress; is used to create website, this is the contact form that can be filled out on the website, data is only used to contact the person who fills out the contact form.